Privacy Policy

Last Updated: October 26, 2023

At Zoomie Shop, we believe that your dog is a cherished member of your family. Just as we are committed to providing high-quality dog products, we are equally dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website shopdoggear.com.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected through your use of our website:

• Personal Information: When you make a purchase, create an account, or contact our support team, we collect information such as your name, email address, shipping address, phone number, and payment details (e.g., credit card information processed securely by our payment partners).
• Transaction Information: Details about the products you purchase, order history, and payment method.
• Technical and Usage Data: We automatically collect information about your device and how you interact with our site, including your IP address, browser type, pages visited, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and personalize content. For more details, see the “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

We use your information for the following purposes:

• To process your orders and deliver products to you.
• To provide customer support and respond to your inquiries.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you promotional communications, if you have opted in to receive them (you may opt out at any time).
• To prevent fraud and enhance the security of our website.
• To comply with legal obligations and enforce our terms of service.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers to facilitate operations such as payment processing, shipping, marketing, and website analytics. These providers are contractually obligated to protect your information and use it only for the services they provide.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, but we will ensure the continued protection of your privacy.

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All transactions are encrypted using advanced SSL technology to ensure the confidentiality of your payment information.
• We do not store your complete payment details on our servers. Payment data is handled by secure, PCI-compliant payment processors.
• Your personal information is stored on secure servers with limited access, and we regularly review our practices to ensure compliance with best practices.
• While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take precautions, such as using strong passwords and keeping your login information confidential.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information through your account settings or by contacting us.
• Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications.
• Cookies: You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As a global retailer (serving customers worldwide, with exceptions for some remote areas and parts of Asia), your information may be processed in countries outside your residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our friendly support team:

At Zoomie Shop, we are committed to protecting your privacy as much as we are committed to making every tail wag with joy!