Welcome to Zoomie Shop’s FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. At Zoomie Shop, we’re dedicated to providing exceptional care for your furry family members, from our premium products to our reliable delivery service.

Products & Orders

What types of products does Zoomie Shop offer?
We specialize in premium dog gear and treats! Our product range includes Dog Beds & Furniture, Dog Crates, Houses & Pens, Dog Doors, Dog Food, Dog Treats, and Harnesses & Leashes. We carefully select each item to ensure it meets our high standards for quality and safety.
How do I place an order?
Simply browse our website, add your selected items to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Where does Zoomie Shop ship?
We proudly serve dog lovers worldwide! However, due to logistics constraints, we’re unable to ship to some remote areas and parts of Asia.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Carried by DHL or FedEx, delivered within 10-15 days after dispatch with full tracking.
– Free Shipping: Available for orders over $50, carried by EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
Our team carefully prepares your order within 1-2 business days, including a quality check to ensure every item meets our high standards before dispatch.
Will I receive tracking information for my order?
Yes! For both shipping methods, you’ll receive tracking information once your package is dispatched, allowing you to monitor your delivery every step of the way.

Returns & Exchanges

What is your return policy?
We stand behind every product we deliver. If you’re not completely satisfied, we accept returns within 15 days of receipt. Please contact our support team at [email protected] to initiate a hassle-free return process.
What if my product arrives damaged or defective?
We’re sorry if this happened! Please contact us immediately at [email protected] with your order number and details about the issue. We’ll quickly resolve the problem to ensure your satisfaction.

Account & Support

How can I contact customer support?
Our friendly support team is here to help! Email us at [email protected] for assistance with tracking, delivery estimates, or any concerns about your order. We typically respond within 24 hours.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future orders.

Still have questions? Don’t hesitate to reach out to our support team at [email protected]. At Zoomie Shop, we believe that timely delivery and excellent customer service are part of providing exceptional care for your furry family members!

Zoomie Shop – Where Every Tail Wags with Joy!